1. Information We Collect

Personal Information:

• Name, address, phone number, and email address
• Date of birth and age (for age-specific tour requirements)
• Emergency contact information
• Payment and billing information
• Identification documents (as required for permits)

Travel Preferences:

• Dietary restrictions and food preferences
• Medical conditions relevant to travel
• Accommodation preferences
• Special requests and accessibility needs

Technical Information:

• IP address and browser information
• Website usage data and cookies
• Device information when using our services

2. How We Use Your Information

• Tour Booking and Management: Processing reservations, arranging accommodations, and coordinating travel services

• Communication: Sending booking confirmations, updates, and important travel information

• Legal Compliance: Obtaining required permits for protected areas like Sundarban National Park

• Safety and Emergency: Ensuring customer safety during tours and handling emergencies

• Service Improvement: Analyzing feedback to enhance our tour packages and customer experience

• Marketing: Sending promotional offers and newsletters (with your consent)

3. Information Sharing and Disclosure

We share your information with:

• Service Providers: Hotels, transportation companies, guides, and restaurants
• Government Authorities: Forest departments for permits and local authorities as required by law
• Emergency Services: Medical facilities and emergency contacts when necessary
• Payment Processors: Banks and payment gateways for secure transactions

We do NOT:

• Sell your personal information to third parties
• Share information for marketing purposes without consent
• Disclose sensitive information unless legally required

4. Data Security

• We implement appropriate security measures to protect your personal information

• Payment information is processed through secure, encrypted channels

• Access to customer data is restricted to authorized personnel only

• Regular backups and security updates are maintained

• Physical documents are stored in secure, locked facilities

5. Data Retention

• Booking and travel records: Retained for 3 years for tax and legal purposes

• Payment information: Deleted after transaction completion (except as required by law)

• Marketing preferences: Retained until you unsubscribe

• Emergency contact information: Retained for safety purposes during active bookings

6. Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Request information about how your data is used
• File a complaint about our privacy practices

7. Cookies and Website Data

• Our website uses cookies to improve user experience and functionality

• Essential cookies are necessary for website operation and cannot be disabled

• Analytics cookies help us understand website usage patterns

• You can control cookie preferences through your browser settings

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any information.

9. Children's Privacy

We do not knowingly collect personal information from children under 13 years of age without parental consent. For family tours involving minors, we require guardian consent and supervision.

10. Changes to Privacy Policy

We may update this privacy policy periodically. Significant changes will be communicated through email or prominent website notices. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests, contact us at:

Skyline Bengal Tours & Travels

Lot 8 Harwood Point VIP Ghat, Kalinagar

South 24 Parganas, West Bengal, 743347

WhatsApp/Call: 8768158242

Email: skylinebengaltour@gmail.com

Important: By using our services, you acknowledge that you have read and understood this Privacy Policy. For any concerns about your privacy or data protection, please contact us immediately.